Job Description

• Job Summary

  The Assistant Manager is responsible for supporting the General Manager in overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, efficient team management, and operational excellence. This role requires strong leadership, organizational, and problem-solving skills to maintain high standards in all aspects of the hotel's operations.

• Guest Services

  • Ensure the highest level of guest satisfaction by addressing complaints, inquiries, and special requests promptly and professionally.
  • Monitor and improve guest feedback scores, such as online reviews and surveys.
  • Collaborate with front desk and concierge staff to provide seamless check-in and check-out experiences.

• Operational Management

  • Oversee daily operations, including front desk, housekeeping, food and beverage, and maintenance departments.
  • Coordinate and supervise staff schedules to ensure adequate coverage in all departments.
  • Enforce hotel policies and procedures to maintain safety, quality, and consistency.

• Staff Supervision and Training

  • Assist in recruiting, training, and mentoring hotel staff to enhance their skills and ensure team alignment with hotel goals.
  • Conduct regular performance reviews, provide feedback, and support career development initiatives.
  • Lead by example, fostering a positive and professional work environment.

• Financial and Administrative Duties

  • Assist in managing budgets, controlling costs, and maximizing profitability.
  • Monitor occupancy rates and revenue streams, ensuring alignment with the hotel's financial goals.
  • Assist in the preparation of financial reports and forecasts.

  Facility Management

  • Conduct regular inspections of the property to ensure cleanliness, maintenance, and compliance with safety standards.
  • Coordinate with the maintenance team to address repairs and upkeep in a timely manner.

  Marketing and Sales Support

  • Collaborate with the sales and marketing team to implement promotional strategies to attract guests.
  • Support the organization of special events, conferences, and group bookings.
• Develop, implement and evaluate policies and procedures for the operation of the department or establishment
• Prepare budgets and monitor revenues and expenses
• Participate in the development of pricing and promotional strategies
• Negotiate with suppliers for the provision of materials and supplies
• Recruit and supervise staff, oversee training and set work schedules
• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• Resolve customer complaints.

This is a night shift position.