Job Description

OPUS Vancouver in the heart of Yaletown neighbourhood, is a boutique lifestyle hotel offering unparalleled luxury experiences. We offer spacious rooms and suites, with vibrant colour palettes and sophisticated amenities, and revel in on-site dining, with house-made pizza and Italian fare at Capo and delectable cocktails at The Spritz. 

Our business is expanding and we are looking to furnish Hotel Manager (TEER 60031) position immediately with a passion for hospitality at our location at 322 Davie Street, Vancouver BC V6B 5X6.

Total postions:1, Salary: $28.95 per hour / 35 hrs per week. Terms of Employment: Full time Shifts: Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend. Language required: English; Education: Completion of a college or other program related to hospitality or food and beverage service management; Experience: 2-3 years.

Responsibilities:

• Provide support as needed for sales and promotional activities related to OPUS.
• Monitor and adapt to business levels to maintain labour costs within budget.
• Address and resolve guest concerns promptly and effectively.
• Manage and supervise Guest Service Agents, Bell Service Agents, Housekeeping, and Room Service teams.
• Collaborate with Food & Beverage Managers to address and resolve issues impacting OPUS.
• Ensure the cleanliness, safety, and security of the property at all times.
• Oversee the safety of both guests and staff, particularly during emergencies, ensuring all procedures are followed.
• Maintain comprehensive knowledge of emergency protocols, including fire panel operations.
• Uphold a consistently positive and energetic attitude in all communications.
• Be well-versed in WHMIS standards and adhere to safe work procedures.
• Set and uphold the highest standards of service excellence, ensuring the team consistently meets the same expectations.
• Capable of maintaining a high standard of service across a variety of tasks, with a strong attention to detail.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Possess excellent interpersonal and communication skills, essential for effective supervision and motivation of staff.
• Proficient in OPERA/OPERA Cloud/Micros Systems 
• Strong knowledge of Microsoft Office Suite, specifically Microsoft Excel & Word.
• Comprehensive understanding of local attractions and restaurants to enhance the guest experience.
• Has a strong background in the luxury hotel segment with a focus on direct guest interaction.

Requirements:

• Must have a valid BC driver's license.
• Flexibility to work a variety of shifts as required.
• Fluent in English (written and spoken).
• Must have legal authorization to work in Canada.

Disclaimer:

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.