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Go Find
User Support Technician
St. Catharines - ON, Ontario,CANADA
Job id:
HR# 10891
Posted by:
Aerosports Trampoline Park
Category:
Technician & Mechanic
Job Overview
Date Posted
May 20, 2024
Expiration date
November 19, 2024
Salary
$ 31.00 per hour
Website
https://www.aerosportsparks.ca/st-catharines
No. of positions
2
Job Description
Overview
Languages
English
Education
College/CEGEP
Experience
1 year to less than 2 years
Work setting
Office building
Responsibilities
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Supervision
5-10 people
Experience and specialization
Computer and technology knowledge
Linux
JavaOS
Networking software
Networking security
Data analysis software
MS Windows
Additional information
Work conditions and physical capabilities
Fast-paced environment
Attention to detail
Sitting
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Benefits
Health benefits
Health care plan
Other benefits
Other benefits